I seems you booked directly with the cruise line. Next time I urge you to book with a cruise specialist..They will be your advocate,when issues arise. I wish you and your family all the best..Hoping your sister is in tip top shape,and you all make memories for a lifetime.
Ask us anything, anytime, that's what we are here for.
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Trip, with her book & tea!
Chat Hostess & Board Moderator