Originally Posted by Donna
I thought possible the same, may have booked a guarantee balcony catagory and may have not understood exactly what that meant. I've never heard of someone having a cabin and then it was given to someone else, sounds fishy.
What the OP said was, "the Balcony suite was given to another family member instead of my husband " so it sounds as if it was a matter of names on linked bookings. I appreciate her frustration, but honestly it sounds as if the onboard N0-Service Desk did all they could and finally got it straightened out, so their performance was actually above average. Anything that can be done before boarding should be done by your TA, because the N0-Service Desk is the last place you want to be on a ship.