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Old February 9th, 2011, 11:02 AM
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MercedMike MercedMike is offline
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Exclamation Resolution of issue

Originally Posted by ruthlessboss View Post
If it was just a name mixup, the hubby as well as the receiver knew it. So why did the receiver keep it?
Well, that is the crux of the issue, isn't it? The OP says

when he addressed this with the agent she told him that the change could be completed on board with no problem.
That was the big mistake. Dealing with issues before you board can be a lot of trouble for the agent, but it is far superior to trying to get resolution from the Customer No-Service Desk aboard!

As has been said several times, dealing with an online order taker is what leads to these situations. A good Travel Agent would have gone to the trouble to get things right.

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