I know I have been very busy with family crises but until I read Trip's post, I had never heard of this story.
I do have first hand experience of Thomson in dealing with a medical emergency. My father suffered a heart attack when on holiday with them.
They were excellent. Their customer care was peerless. They made all the
arrangements even flying family members to Spain. They handled the payment of all expenses direct.
Thomson, now part of the Tui group, has always enjoyed a very good reputation in the UK market.
My instinct is that we have not been told all the facts.