As I said previously tour operations are in the middle of being transferred.
I wrote an article about people who write The List: This Is My Yacht - Luxury Cruising and Travel: Let's Get Back to Basics - Why Do We Do This Stuff????
. It ends as follows: The cruise lines will see their ways are wrong, but that does little for the guest that used to be thrilled despite the little errors and now has "The List".
If the idea is to point out faults rather than find solutions, it becomes the guest's problem.
[edited for content]