I have booked six months ago 2 balcony rooms (upscale) for Feb 19 Cruise on the Epic to Western Caribbean. This was supposed to be our first cruise ever and it was my wife's birthday as well.
You can tell we were really looking forward to this experience!
On Fri 18, I received terrible news and had to cancel the cruise. Actually I wanted only to re-schedule to another day. To my complete surprise, NCL was completely ignorant about my circumstances and was only after their fees.
The recovered taxes (about 10% of total) and did not even apologize.
What can I do? Any ideas? WHo can I call for help?
Many thanks to all. I hope you will have better experience than I did.