I read the interview with interest and learned some new things.
I have to say I was surprised that the cruise director, as experience, competent, and cool-headed as he was, was the person in charge with dealing with a possible evacuation in a situation like this. A cruise director probably has the best communication skills and "people skills" of anyone else on the ship, but as Heald himself points out, even with 24 years of experience, nothing had prepared him for an emergency like this.
Why wasn't one of the other crew members (perhaps one with more experience in emergency situations) in charge when something like this happened?
Thinking back to some of the "less than stellar" cruise directors I've come across over the past 10+ years of cruising, it makes me a little nervous.
I'd be interested in the thoughts of others....