I had actually called HAL when they were running their upgrade from ocean view to veranda sale and they said that our travel agent would have to look into it for us as it was booked through them, but it was on a "case by case" basis. I had actually called the travel agent first and asked about it and I was told to ask HAL. Kind of a runaround. Thought I would ask for advice from the pros. I love a free perk!