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Old March 16th, 2011, 01:51 PM
Trackypup Trackypup is offline
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Admiral
 
Join Date: Mar 2006
Location: Vancouver, BC
Posts: 1,207
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I've done both and still do both. I used one of the big online only agents for a few cruises and have never had an issue. Even though I'm in Vancouver, if I do use an real agent, she's on the East Coast of the US.

I've been lucky in that we've never run into issues on any of our trips so I haven't really had to weigh in on their services. Both have got me price reductions, found me better cabins and respond to e:mail very quickly.
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