I'm sorry that several of you have had a bad experiences with Travel Agents. We have a wonderful Agent who is a Cruise Specialist.
I'd suggest you ask your friends and family for Travel Agent recommendations. We found our's by calling our "oldest" local "brick and mortar" agency and asking for the cruise person. They put us in touch with "Debbie" and the rest is history!
At this point she has to sell the cruise's without discounting, but she always send's us a "goody" onboard and if we have a problem she's always there to help.
Our fall cruise (Early Saver) has gone down in price about 8 times (yay!) and she takes care of all the price changes. She's well worth "the no money"