Originally Posted by green_rd
Curtis - thanks for your list. I thing each fact might need to be followed by "a good TA ..."
However, if I'm traveling to a cruise on Saturday and my TA doesn't work weekends they are unable to help me if problems arise in my travel. As others have noted in some cases the TA stands between the traveler and provider. Sometimes this is a help and sometimes it is an hinderance.
The good TAs are available on weekends too, at least via email or a phone call.
I've faced the situation once, where I needed assistance on a weekend. The cruise line offices were closed, the travel agent took care of the situation for me within a couple of hours.