Celebrity has no earthly idea how many times you have cruised with them. This was told to me by two agents.
I just completed my 20th cruise with them. When I received my
Update Letter, out of the 18 which should have been listed, only 4 were listed.
Princess on the other hand... not only has kept my records since the beginning, they also had every Sitmar cruise I sailed prior to Sitmar being taken over by Princess.
And that friends, is the difference between smart marketers and hacks!!