Originally Posted by Bruce Chafkin1
I couldn't agree with you more.
One could also argue that travel agents who sell you the cruise, the people who meet cruise passengers at the airport, drive the transfer buses to the pier, handle the bags on the pier, check you in at the pier, handle port security, perform Customs and Immigration checks, and conduct tours in ports also do not work directly for the cruise lines - but should still be held to the same high standards.
Unfortunately, all too often, these people also fail to measure up.
In far too many situations, when working with a second or third party vendor connected to a cruise line, the experience is not the best. The cruise lines do not have enough control over these people to ensure that the standards will be met.
Holy crap. Are you trying to draw a line between a baggage handler at an airport to Mr. Morgan? There is a world of difference here.
Mr. Morgan works on an island owned specifically by HMC and is there, even at arm's length, at their bidding. The agreement between HMC and the bar management offers HMC considerably sway in how personnel deal with HMC's clientele.
The cruise line has complete control over what happens at HMC. In point of fact, by stating that it is a "private island" they are giving the full weight of Holland America that they control everything on that island.