nicely put, 2K3F.
This thread totally got out of hand. The idea was to post about how the cruise line might do something better and to simply create a thread on how reactive they are to complaints. Nothing more.
For what it's worth, Holland has yet to respond to my letter and we'll see what they say when they finally respond.
Celebrity Zenith, Galaxy, Mercury, Infinity, Millinium
Holland America Eurodam, Rotterdam