I understand your frustration when is come to "Where has the service gone"
The cruise lines work there people too hard. With 8 month contracts 7 days a week
for not the greatest pay but it's a job. Then one month off and back for 8 more months 7 days a week. I cruise the Pearl twice in the Carribean and love each one but that was several years ago. The food was better than it is now. But with all the cut backs there is no service or lot's of smile anymore. If you read all the reviews of all the ships and lines. I think Seabourn, Regent is about the only
6 star cruiseline that will give you 6 star service but you will pay a 6 star price. But is nice that all your drinks are included. And about the embakking dock in Vancover. No matter which ship is in port it is always a nightmere. Ed