Ernie... thanks for posting your report and the photos. Looks like you got REALLY lucky with the Alaska weather so early in May.
Doesn't sound like you got so lucky with the service.
I've become a big fan of the NCL cruise experience, but then from the sounds of it, I had better food in the speciality restaurants.
I just returned from Crystal Symphony. My final report is on our home page. I had a great cruise, but even there I noted some gaps in service.
NCL food certainly is never going to be on par with the luxe lines, but I don't believe you were expecting that.