We travelled on Holland America Last October and we disembarked in San Diego. I thought what we experienced was a one time event on disembarkation but it was the same story as others related, a huge line snaking thru the hallways until everyone American or Canadian or from anywhere were require to attend at a specifice time for you personally. I wonder if this is the policy for San Diego Port. It was very annoying.
Have patience as nothing else helps and fly late.