Venice here are a few things that the family was not happy with, and, so, invoked the pledge of service guarentee.
Because of high rains in Europe, the Danube water levels were very high, prohibiting sailing under the bridges. They had to substitute ships, to a smaller one, since their ship, the Viking Pride,was stuck in Nuremberg. Some of their luggage, never made it out of the airport..This was part of the dispute by the line, and, rightly so. Not the lines fault.
There was more to add to the complaints, but you get the gist...
Trip, with her book & tea!
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