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Old July 31st, 2011, 11:50 AM
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KayAnnie KayAnnie is offline
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From what I have read, and anyone feel free to correct me on this, you are wayyyy more likely to get satisfaction for an issue if you attempt to get it solved while still on the boat, rather than waiting to write a letter of complaint. I know John Heald is always talking about doing stuff for people he wouldn't normally do when they complain to him on the boat, just to get them out of his face. It seems that, in writing, they are very hesitant to admit any wrongdoing. I haven't had any experience with complaints (yet), so, again, feel free to correct me.
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