Okay, so if steiner is so repituable, why there is no one that can be contacted directly through their company. A girlfriend and I just came off a carnival crusie where steiner was the spa company onboard, and we were charged for treatments that were never recieved. We were never explained the cancellation policy and the customer service from them was horrible. We got no resultion from carnival, in turn they gave us a letter to contact Steiner directly. the numbers liosted for steiner, no one ever answers and it sends you to a busy signal. I really believe Carnival Cruise line needs to really reconsider who they sub-contract their spa through. Unhappy Cruiser!!!!!!