This spa group sucks! A girlfriend and I just had an issue with carnival and steiner. We were charged for services never recieved from Steiner, we were never told their cancellation policy. When we filed a complaint with Carnival, we were referred to steiner and given a number to contact them. None of the contact information given works. We have yet to be able to contact someone from Steiner about our issue. i really think Carnival needs to re-negotiate the contract that they have with this company.