Originally Posted by Donna
I know they have us over a barrel, but it doesn't seem quite fair when they can change times and flights and then lower the price by almost half and not pass any savings to the customer, but charge them $150 each to re-ticket, when they already changed us to those flights?? Not good customer service IMHO.
They lowered the price, but in order to get that lower price with the airlines, you have to pay the change fee, despite them changing the flight schedule. It's just one of those nasty rules with non refundable tickets, but in the end, you do have a couple vouchers to use for future credit i.e. "passing some savings to the customer", so it's not like you didnt get something for your efforts, just not what you believe is the "fair amount" ! :eek: