Did they book thru a TA or directly thru Princess. Princess employees represent the company not the passenger. I never travel on a cruise or to the US without extra travel or cancellation insurance . We where going to go to Cuba with my Dad . He broke his leg , our insurance paid for the trip.
We bought insurance for the cruise and airfare right away because our airfare was not refundable.
SS Ithaca , Volendam , Mariner of the Seas (x2) , Veendam , Coral Princess , Island Princess (x3) , Emerald Princess,Sapphire Sapphire (x3),Diamond Princess