thank you Trip, and everyone else for your support, I showed the video to some of my friends and they all seem to think it was unacceptable but like me they are not cruisers. so it's good to here the opinions of people who do cruise regularly.
After writing this and explaining it to you i am getting angry all over again. I have not made a complaint, I have looked at a few complaints which resulted in no response from cunard so didn't bother for the same reason. However i think i will give it a try. Do any of you have a name and email address of the best person to contact ie CEO. i might as well go to the top i have nothing to loss.