We've all seen those stories on tv, when a person, or company, goes over and above to do the right thing, in extenuating circumstances and we cheer them on, with a bravo, well done!
Well this story had extenuating circumstances,and, ended with a hero and a villian. Happily ever after for some, but, not for all.
Stepping up to the plate, was a missed opportunity, RCI chose to miss. The why's and how comes, of the passengers not flying in the day of, or touring, while they should have been standing in the buffet line onboard, are beside the point, in this story of just plain, doing the right thing, in "THIS" sceanario.
Trying to play catch up, is just not working. The extra mile would have.