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Old September 4th, 2011, 02:07 PM
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kandajones kandajones is offline
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Join Date: Nov 2005
Location: Southampton, England, UK
Posts: 1,034
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Wow, that was really bad , as per John's thoughts it is almost as if the door isn't sealing properly, but as maintenance visited 3 times, you would have expceted then to eithe rhave resolved the issue, or suggested leaving the door handle slightly up to see what happened.

If you booked via a travel agent, lodge a complaint with them & get them to take up the fight with Cunard, or if you booked directly make sure you point them to the uploaded content in any correspsondence.

Also remember in either approach to explain to them what you consider to be reasonable compensation for the unacceptable issue and response that you received on board.

Good luck,

Alan.
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