Originally Posted by smokeydokee
So Phil and Liz maybe if I have cruised 20 times you think they would think differently? I doubt it.
We see it here far too often. A posters first post is negative and stern.
Had you approached your situation from the perspective of "Can anyone suggest something I can do to make this situation better? I don't know what to do here." you would have gotten what you are getting from the other posters...you have options that will make your situation better. And you would have gotten something done much sooner.
What should be clear is that those that have done their research and learned over time sailing or simply reading these boards know :
1. Get insurance-cancel for any reason coverage.
2. The cruiselines policies are clearly laid out. Ever heard the saying "ignorance of the law is no excuse." ? It is not the cruiselines fault you did not read the contract thoroughly.
3. In a customer service concern, taking a negative, demanding approach rarely gets the desired response.
Dealing with a good travel agent OR dealing with the cruiseline directly is always the best way to book cruise travel plans.
There are several very good TA's out there who specialize in booking cruises.They will work on your behalf to make things better.
We see you have not completed legal issues regarding the trip. If your sailing is in Nov. 2011. It is September now. You would be cutting it very very close to get all the paperwork you would need together just to apply for the passports, much less receiving them in time.
We suggest changing the sailing to one in 2012 to allow time for this very stressful process to run its course and allow you time to get everything you must have in order to travel wih the family.