Being front and center,with a long line in front of you, most of the time,and knowing, there will be many complaints amongst that line surely must be daunting.
I have usually found guest services personnel, very formal...not a fuzzy group, but they can't be. One thing I have never come across though, is the circumstance that the op described. The most non smiling group I found, on the Grand or Golden, I forget which one.
If, this had happened to me, I would also be put off, but, being a suite passenger, I would think, the situation would have been nipped in the bud asap.
Trip, with her book & tea!
Chat Hostess & Board Moderator