you know I understand how you feel. We too, had less than a pleasant experience on the Golden a few years ago, but after we calmed down (again the first part of the cruise) we decided to put it behind us. From then on our cruise was fine. I can't imagine judging an entire ship by one lousy experience. We have cruised over 25 times and if we let one unpleasant incidence form our view of a ship or a line, we would be doing nothing but sailing a little row boat around our lake because the best cruises have glitches.
ncl, carnival, HAL, Costa, RCI, commodore,chamdres,celebrity,Princess