There's more to it than that. . .just like you want your dentist to have good teeth, your lawyer not to have a record, your doctor to be healthy, it's reasonable to expect that your "high-end" travel agent won't be driving around in junkers. . .to some extent at least, the image has to fit the gig or it's a red flag. But of course so many red flags had already shot up that he didn't even need to drive down the alley. It was a no brainer, just like the letter in the OP.