You are definitely not alone. I sailed on the Celebrity Century - 7 day cruise in a balcony suite. The waiter at dinner went out of his way on a nightly basis to be verbally abusive to me. I am not a picky person at all and never said an unkind word to him. The safe in the cabin was too small to fit all of our valuables so I stuffed my cell phone into the very bottom of a locked (very full) carry on bag. Came back one day after activities at port to find room cleaned and luggage broken into..cell phone gone. It was the only thing of value not locked up in the safe. That is pretty sad that if its not NAILED DOWN, it WILL get stolen. The wait staff seemed blase' overall (at best), my personal waiter at dinner every night was actually abusive to me each and every night..the girls at the spa did not want to be there (massage not worth the money). The one who did my massage informed me she was quitting and this was her last sail...I really enjoyed myself only OFFBOARD and away from the ship. I reported my experience and the theft to Celebrity and they completely blew me off. The port stops were great and thats about all that I can say that was good about this cruise.