We are in Canada. From the origianl cruise we recevied money back (minus the travel insurance) and we each got a $480.00 coupon each toward our next cruise with RC to be used by April 2012. You're not kidding something isn't right here. I have called to the RC head office in Florida and an operator there told me that our file is being looked at by another operator and that operator should be getting back to our TA soon. Well it's been over a week now and our TA and myself are getting no where. I have even posted on RC facebook "Ask Adam" who happens to be the president to please have someone in his office to contact me regarding this.