After being hung up on twice during the "transferring" process to a different department, I spoke to Kate @ guest solutions. Shortly after she transferred me to her supervisor Diana Garcia who gave me the same information but said she would have the manager for that department call me within 24-48 hours.
I understand they can't have a wide open canceltion poilicy, but I fail to see where I signed and agreed to what they're saying. One option they are giving me, is to charge a $50 penalty and give a $200 credit for future sailing. If I did this, booked one for next year under non early-saver provisions, do you think I could get away with another cancelation and normal refund of deposit?
I hate to skirt the system but Carnival has really forced my hand. My only other cruise experience is on Royal and almost any question or problem has been promptly handled with a call to their loyalty department.