November 5th, 2011, 05:24 AM
Join Date: Aug 2010
Location: St. Cloud, Florida
Originally Posted by Bruce Chafkin1
I have found myself in this situation many times, when my ship was delayed by conditions beyond our control.
You really cannot blame anyone - unless you want to point the finger at the 3 passengers who should have been in a hospital instead of on a cruise to Hawaii.
What is the cruise line required to do for you?
If you read your passage contract, they are required to do nothing.
Right now on Oosterdam, there are over 100 passengers complaining bitterly because they have to spend an extra day - for free - on the cruise. They want compensation.
If they are given compensation, their response will be that it is insultingly inadequate. Will anyone say "Thank you"? No.
The Captain of the ship is currently burning about $100,000 worth of additional fuel to get the ship back to San Diego as soon as possible. His boss will give him plenty of grief for blowing his fuel budget for the year. And his wife will not be to happy that his yearly bonus will be substantially reduced for exceeding the fuel budget.
Will any passengers thank him for that? Not a chance.
The cruise line is paying to re-schedule flights for all affected passengers. They are not required to do this; it is a goodwill gesture only.
Will anyone say "Thank you"? No.
The cruise line is paying for hotels and meals for those passengers who are delayed one day on the next voyage. They are not required to do this; it is a goodwill gesture only. Will anyone say "Thank you"? No.
The cruise line is giving onboard credit to those who are losing a day on the next cruise. The credit can be refunded in cash if desired. They are not required to do this; it is a goodwill gesture only. Will anyone say "Thank you"? No.
After many previous and similar events, the cruise line management knows this:
If they give any amount of compensation, many will complain / claim they are insulted / remove employee tips / threaten to sue / swear they will never sail with the line again. And it costs the cruise line a lot of money. Life will go on and the ships will still be full.
If they do NOT give any compensation, many will complain / claim they are insulted / remove employees tips / threaten to sue / swear they will never sail with the line again. It will cost the cruise line nothing. Life will go on and the ships will still be full.
The cruise line spends a great deal of time, effort, and money to assist it's passengers in cases like this, knowing full well that they will complain and insult just as much as if the cruise line did nothing for them.
Ungrateful is the only word that comes to mind.
Life is NOT what it is supposed to be.
Life IS what it is.
How you deal with that conundrum defines your character in the eyes of others.