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Old November 6th, 2011, 12:48 PM
Robbie H Robbie H is offline
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Join Date: Sep 2005
Location: Mountains of SoCal
Posts: 606
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"RCI" has really been dropping the ball on customer service but wanted to throw in another recent success in doing battle with them as a T/A. The representative took the extra effort to resolve my customer's issue rather that "just look into it." Felt good because like several of us on the boards representing the T/A perspective, it does get old having to fight an uphill battle with them most of the time.

Kudos for the agency in this case too for putting the customer first!
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