We als have had a bad experience with US Immigration. Celebrity Infinity arrived october 31, 2011 at port San Diego at 06.00 am. 2000 passengers were checked between 07.00 and 10.00 am. Celebrity told us before that clearance of all passengers would be finished at 10.15 am. At 11.15 am the first passengers were ready to disembark. It was a totally chaos because a lot of passengers missed their flight.
We had to reschedule our flight for 8 familymembers and the charge was USD 650.
We wrote Celebrity that they must blame US Customs Immigration but no response and not a small compendation. Shame on you Celebrity Cruises.