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Old February 27th, 2012, 07:51 PM
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Kuki Kuki is offline
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There's not a product in the world that can present specifically what it delivers in a 15 or 30 second advertisment.

They are advertising a "brand". What expectations you establish for yourself based on their advertising is really quite individual.

However, if someone has an experience that is an obvious flaw, and generally unsatisfactory, I see no problem with them "griping" about it.

I think you'll notice the majority of the "gripes" about cruises are about people's fellow passengers, more so than failures of the cruise lines.
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