There is one little line in the article ...
"Princess is sticking by its contract."
What can I say. Is it wrong to stick by a contract? That is how business is done.
Princess is exactly right that it would be very unfair to give him the benefit of something he didn't buy.
Bottom line, he made a choice, then tried to avoid the consequences of his choice.
As a Middle School teacher I had hundreds of students behave this way. This guy should be old enough to have grown up.