I've always found the negative reviews to be very interesting. I like to figure out if what someone found as a negative would bother me at all.
Obviously, not having hot water or bad plumbing would be a major negative. Especially if they were slow in making it right.
For me, things like frayed carpeting, chipped furniture or no towel animals (my favorite gripe).... I don't care.
You like what you like and don't like what you don't like. Nobody's right or wrong in these opinions