Travel Weekly just put a story where they quote Seabourn as saying they normally arrange make-up sessions for people who are sick.
It sounds like the woman really just refused to go - and they refused to back down. I do believe she was ill and that back to back makea a difference, however.
The main thing, though, is that I don't think the punishment fits the crime. This was about a $30,000 booking they lost. That is a lot of money for any business just to say "too bad - goodbye". It makes the cruise look a little thuggish in my mind, a little underhanded.
Don't want me as a customer, sure, kick me off 3500 miles from home with all my luggage. But to take my money, too? That's a bit rash and one-sided.
That's how I see it.