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Old May 31st, 2012, 05:23 PM
rtosh0719 rtosh0719 is offline
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Join Date: May 2012
Posts: 8
Default RCI charged me $1030 extra

*Below is a pasted email message of what I sent to RCI about the charge. Bear in mind, that if this was reversed and I owed them money, they wouldn't let me leave the ship until I paid it, and now this is day 5 of not having access to my money. Should I be entitled to a comp or something?


On May 26th, I was in the casino, and I asked for 1000 on my seapass for chips. Of course the $30 charge made that $1,030 total charged to my seapass account. A while later I asked for another $1000 and got denied because it would have put me over the 2K limit. Every night I made it a habit to pay off my balance so that I wouldn't be charged at the end of the cruise. (Bertrand, who works nights at the guest services desk, on the freedom of the seas was very nice and helpful with always updating me on my balance, and went above and beyond in order to provide me exceptional service) Well at the end of the cruise I was charged $1,026.38. And it occurred when I got off the ship. Amazed that there was that much of a balance after I kept paying everything off, I was in complete shock so I called guest relations, and they told me all my charges and told me I was charged for that second $1000 attempt for the casino. So now I am out $1026.38 (the reason its not $1,030 is because as you see on my cash payments I would pay a little extra just as a credit to make sure no charges to my card would be made) As a crown and anchor member, and a new member of the club royale casino program, I am extremely upset that this has occurred and extremely considering the likelihood of cruising again. I enjoy all the exceptional services of the royal caribbean line, from the exceptional service of all the staff, to the cleanliness of the ship, to everything few and far between. But this has me concerned as I need access to that $1000+ and now I must wait for who knows long in order to get that credited to my account. If it was a pending charge, id feel a little bit better about it but it has been completely taken out of my account and into yours. No hold or anything of that nature. I hope this can be quickly and completely resolved.
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