A quote from the Carnival beard in the Heald interview:
"The original intent of the Milestone program was to recognize guests with a special Sail & Sign card on their milestone sailing only. However, we have learned that it had become customary for guests to be given a Milestone card on every sailing after reaching their 25th cruise."
So Carnival management didn't realize their check-in operation was routinely issuing Milestone cruise cards for each sailing after the 25th cruise? I'd have to throw the bs flag on that claim.