Originally Posted by Paul Motter
I have also been in a cruise directors office when we were going over comment cards (when I was on staff)
As much as I hate to say it, I have to affirm what Bruce just said, the comment card is not the place to go into long detail about something. The only things that get tabulated are the ratings.
As far as grammar - remember people writing on comment cards don't have a spell-check or word processor, or even a typewriter. Its a lot easier to write when you can cut & paste and revise your thoughts without leaving eraser marks.
Cool! I got the NCL bouncy ball ad. I like that thing.
On my comment cards I like to write comments on the really excellent employees I encounter on my cruise. Last cruise it was the waiters and my cabin steward. I was hoping my comments helped them somehow. Like in their personnel file or someone lets them know how pleased we where. Does that mean nothing, but the rates count? I also issued 2 WOW cards on Royal Caribbean does this help the staff that receive them?