I've read a lot of reviews, but they are not 100% consistent, which is to be expected I guess. I am considering HAL for an Alaska cruise, attracted by a smaller size and some other things, but I have seen some (2012) reviews that are fairly consistent:
1. HAL ship is worn out, rust, etc. I saw this a lot about one ship in particular (Zaandam?). Are the ships worn out? Is that one in particular?
2. Complaints about HAL staff: not able to keep up with room maintenance duties (like cleaning) or "not my job" attitudes.
I'm thinking of writing to HAL for a response, but want to get your feedback.