I also thought that it was not allowed to discuss specific TA's on CM ,am I wrong ,Trip
Nope, Henry.. you are wrong. If someone specifically asks for recommendations they are allowed. What's not allowed is Travel Agents responding recommending themselves.
As far as you're experience with Nancy, it does boggle my mind, because as I understand it, you've never booked with her.
You said she never responded to your request for quotes, I believe.
Emails can be missed in the pile, but if you call, there's almost always someone answering the phone.