Originally Posted by dneese
So Bob, if I mail it back via Fed-Ex and they accept package, would that help my chances of getting credit back from American Express?
Talk to American Express about contesting the charge......however, I would NOT just ship the stone back to them.
American Express is probably going to tell you that unless the AIG certification was false...there is nothing you can do.
The "guarantee" is only that the stone is the quality the AIG states that it is..... not that you can find it at a cheaper price some where else or just do not want it anymore.