I had my first cruise under my maiden name and it just got credited on my account towards my cruise. I called and got someone to look up my past cruise and they gave me the booking number and I went online in my VIFP past cruises and added a crise and made sure I put all the info and like I said it just got added. I think with the new program and so many people it will just take awhile to get everything put into the sytem.