The important part of this article is "NOW", everybody who reads it, knows to be exact, when entering, this info
"Travel Guard representative. “As part of our commitment to providing astonishing customer service, we could have asked her a second and third time to double-check her exact trip cost, though we are not required or obligated to do so.” Not required???? Shame on them!
As far as I am concerned, stating this fact, to the customer who is buying this protection, should be obligatory, Omitting this fact, just adds to the their coffers with the possibility not everyone is being exact, perhaps just rounding it up, as Yun did.
"But maybe some travel insurance companies need to spend a little more time talking with their customers outside the claims process, if for no other reason than to understand why travelers are so disappointed when their policy doesn’t work as expected." My point exactly
Trip, with her book & tea!
Chat Hostess & Board Moderator