Originally Posted by lucky8lady
You independents are screwed by this move. Big business strikes again!
Yep, and big business looks after big business, not the consumer. So it's actually the consumer who gets screwed in the end by all this (no pun intended).
Ask the person on another post in this forum that's complaining about credit that wasn't applied to their booking. They've already spent more than 1-1/2 hours on the phone and have gotten no where because they booked directly with the cruise line so they are on the own with no one to help them.
If it hasn't happened to you, you've been lucky. But it's like buying travel insurance; you hope you never need it, but if you need it, you're damn glad you've got it. And if you never need it, then more power to you. But for me, I'm not willing to bet my hard earned money on some big business who doesn't care about me. I'd much rather pay an agent the same amount of money and have them on my side to help me if I ever needed it.