Originally Posted by Kerr_Met
Thanks everyone! I appreciate the advice. If I do not get satisfaction by this evening I will try some of the things you mentioned. By the way Cruise Planner, it was booked through an agent in Puerto Rico. Most of the people coming with me are from there. I did not even think to go through the agent as I have had no direct contact with her. Again, thanks for the advice!
In that case, definitely contact them and let them do the work for you. As I said, they have contacts not available to you and depending on how big the agency is can also have an impact. Plus, their relationship with their BDM (Business Development Manager) can be invaluable. Hopefully, for your sake, they are a good agent and can get this resolved for you immediately.
Let us know how it turns out.