View Single Post
  #6 (permalink)  
Old October 18th, 2012, 12:48 PM
storybookcruises.com's Avatar
storybookcruises.com storybookcruises.com is offline
Moderator
Admiral
 
Join Date: Aug 2011
Location: Cape Coral, FL
Posts: 1,982
Default

Quote:
Originally Posted by Kerr_Met View Post
Thanks everyone! I appreciate the advice. If I do not get satisfaction by this evening I will try some of the things you mentioned. By the way Cruise Planner, it was booked through an agent in Puerto Rico. Most of the people coming with me are from there. I did not even think to go through the agent as I have had no direct contact with her. Again, thanks for the advice!

kerry
In that case, definitely contact them and let them do the work for you. As I said, they have contacts not available to you and depending on how big the agency is can also have an impact. Plus, their relationship with their BDM (Business Development Manager) can be invaluable. Hopefully, for your sake, they are a good agent and can get this resolved for you immediately.

Let us know how it turns out.

Pete
__________________
Travel Agent/Cruise Specialist w/14 yrs exp and 50 Cruises on 12 different cruise lines in many parts of the world! Vietnam Veteran Owned & Operated. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!
Reply With Quote